Samsung Members

Expert support, community connection & exclusive perks.
Possibility starts here.

Discover your possibilities with Samsung Members.
In here, you’ll discover just what you want, plus a whole world of other things you never knew you needed – until now :

■ Get insider tips to unlock your device’s full potential

■ Easily review device diagnostics

■ Access exclusive events and benefits

■ Pose questions directly to the experts and
get 1-on-1 customer support

■ Connect and share with others in the community

(Availability and services offered above may vary by country and region)

※ Note:
This application requires network connection (Wi-Fi, 3G/LTE and so on). Additional charges may apply for network connection.

※ Access permission
Allow Samsung Members to the following permissions to diagnose and fix errors. Samsung Members may not work properly if the permissions aren’t allowed.

[Required permissions]
Phone : Used to call Customer Service and check your phone number.
Storage : Used to attach an image or a video when sending error reports.
Diagnostic information : Used to create and save error reports.
Samsung account : Used to send error reports.
Location : Used to diagnose the GPS function.
Camera : Used to diagnose the Camera function.
Microphone : Used to diagnose the Microphone function.
Sensors : Used to diagnose the sensors.

[Optional permissions]
No optional permissions

v2.4.71.12, v2.9.00.12
– Support Android Pie
– Add Automatic checks feature
– Update Community Gallery board
– Update Community feature
– Bug fix
– Support “Bixby Home Card”
– fix for EU GDPR
– bug fix on search menu
– add feature on Edge Panel
– improve FAQs on he Contact us menu
– add FAQs feature on App Shortcuts
– improve Support feature
– improve News & Tips feature
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